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- HOW CAN I ENSURE THAT I ORDER THE CORRECT SIZE?
Size conversions can be both confusing and inaccurate. The most accurate method to decide on your shoe size is to measure your foot and use the centimeter measurments found on the Shoe Size Chart. Clothing size charts can be viewed on the products page!
- WHAT'S YOUR EXCHANGE AND RETURN POLICY?
Every product dispatched from the Neo-Geisha X headquarters is always quality checked
to ensure you always get the correct item at the very best quality. Our customers always get what they pay for!
We will exchange or provide a refund, provided that the merchandise is returned in original condition (unworn, unwashed and with tags) within 7 days of receipt of your order.
Pleaser, Bordello, Demonia, New Rock, Funtasma & Pin Up Couture Footwear: Footwear exchange/refunds must be returned in unworn new condition within 7 days of receiving your order. Do not attempt to return "Worn Footwear". Any merchandise determined to be worn will not be refunded or exchanged.
Beserk, Covet Couture, Lady Moon Designs, Sullen, Sullen Angel, Z-ENTITY, Deadly Venom, Dolly Q, Lux De Ville, Hostility, Tentacle Threads, Aderlass, Black Pistol, Sektor 1 and Dusk Moth Designs Clothing: We will not accept any returns if the items have been worn. The item must be returned in perfect condition, unwashed and with the swing tag still attached.
Lingerie, Costumes, Hosiery, Fetish lingerie, Hair Dye, Wigs, Glam Strips, Lashes, Nail Polish and Make-Up: No Refunds or Exchanges, on these products due to Health and Hygiene Reasons. Contact us at contact@neo-geishax.com.au within 7 days of receiving your order, if you would like to exchange or refund your item.
If you have purchased an item which is the wrong size and would like to swap for another size, simply contact us and explain which size you would like to swap it for. We will then arrange for the correct item to be put aside for you through our suppliers. We process the exchange/refund when we receive your item back to our headquarters. Post all exchanged items with a REPLY PAID envelope or package so we can send the correct size back to you. Return postage is available at customer's expense.
- WHAT IS YOUR SHIPPING POLICY & HOW IS SHIPPING CALCULATED?
How is Shipping Calculated?
Shipping is calculated by category
| CATEGORY | PER SHIPMENT |
PER ITEM | PER SHIPMENT (INTERNATIONAL) |
PER ITEM (INTERNATIONAL) |
| Hair Bow/Clips /Necklaces/Fascinators |
$4.00 AUD | $1.00 AUD | $4.50 AUD | $1.00 AUD |
| Heels/Fetish Heels |
$5.00 AUD | $4.50 AUD | $50.00 AUD | $15.00 AUD |
PLEASE NOTE
If a combination of items are being purchased the higher shipping rate shall apply:
e.g. 1 Pair of High Heels + 1 Hair Bow = $5.50 + $5.00 + $1.00 = $11.50
e.g. 1 Pair of High Heels + 1 Hair Bow = $10.00 + $18.00 + $1.00 = $19.00 (International)
| ITEMS | PER SHIPMENT NATIONAL | PER ITEM NATIONAL |
PER SHIPPMENT INTERNATIONAL | PER ITEM INTERNATIONAL |
| Tops/Singlets/T-Shirts/Jumpers | $5.00 AUD | $3.50 AUD | $8.00 AUD | $20.00 AUD |
| Jackets | $7.00 AUD | $5.50 AUD | $19.50 AUD | $24.00 AUD |
| Corsets | $6.00 AUD | $5.50 AUD | $8.00 AUD | $20.00 AUD |
| Dresses | $5.00 AUD | $5.50 AUD | $8.00 AUD | $20.00 AUD |
| Pants | $7.00 AUD | $5.50 AUD | $19.50 AUD | $24.00 AUD |
| Skirts/Shorts | $5.50 AUD | $3.50 AUD | $11.00 AUD | $17.00 AUD |
| Suits | $8.00 AUD | $10.00 AUD | $30.00 AUD | $19.00 AUD |
| Hosiery/Lingerie | $6.00 AUD | $3.00 AUD | $20.00 AUD | $16.00 AUD |
| Flats/Sandals | $6.00 AUD | $5.50 AUD | $50.00 AUD | $15.00 AUD |
| Creepers/Sneakers/Wedges | $6.50 AUD | $5.00 AUD | $50.00 AUD | $15.00 AUD |
| Heels/Fetish Heels | $7.00 AUD | $6.00 AUD | $50.00 AUD | $15.00 AUD |
| Ankle Boots | $9.00 AUD | $6.00 AUD | $50.00 AUD | $15.00 AUD |
| Knee/Thigh High Boots | $9.00 AUD | $10.00 AUD | $70.00 AUD | $15.00 AUD |
| Leather Shoes | $9.00 AUD | $6.00 AUD | $60.00 AUD | $15.00 AUD |
| Anime | $5.00 AUD | $1.00 AUD | $4.50 AUD | $1.00 AUD |
| Bows/Clips/Necklaces/Fascinators | $5.00 AUD | $1.00 AUD | $4.50 AUD | $1.00 AUD |
| Hair Dye/Make Up | $5.55 AUD | $1.00 AUD | $7.00 AUD | $1.00 AUD |
| Purses/Handbags | $8.00 AUD | $4.50 AUD | $7.00 AUD | $9.00 AUD |
| Cases/Weekenders | $9.00 AUD | $4.50 AUD | $14.00 AUD | $6.00 AUD |
| Gloves/Fluffies/Hats/Ties | $5.00 AUD | $1.00 AUD | $4.50 AUD | $1.00 AUD |
- WHAT CURRENCY DOES YOUR ONLINE STORE USE & CAN I CHANGE IT?
Neo-Geisha X website has a default setting, of AUD (Australian Dollars) and all prices are shown in this currency. There is a option to change your currency at the bottom left of the site just above 'Language'. We only have the currencies listed that we accept at this stage.
- I RECIEVED A GIFT CERTIFICATE/ VOUCHER OR COUPON, HOW DO I REDEEM IT?
(A Neo-Geisha X Voucher/Coupon/Gift Certificate will include a code number)
- HOW DO I REDEEM A GIFT CERTIFICATE FROM A CERTAIN SUPPLIER?
Fill the shopping basket with product's from the particular supplier (that is written on the gift certificate) ONLY.
